wlcket's Privacy Policy

We may collect the following types of information for the purpose of registration and service delivery on the wlcket platform:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in hashed form)
• Payment information (bKash, Nagad, or Rocket number — full numbers are never stored)
• Identity document information (for KYC verification)
• Information provided in contact messages

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Pages visited and session duration
• Data from cookies and similar tracking technologies
• Transaction history and gaming activity

We use your information only for lawful and necessary purposes. Those purposes are detailed below:

• Account registration and identity verification (KYC process)
• Processing deposits, withdrawals, and other financial transactions
• Enforcing responsible gaming policies and age verification (21+)
• Preventing fraud and ensuring platform security
• Customer support and complaint resolution
• Notifying you of relevant promotional offers and bonuses (with your consent)
• Improving platform services and analyzing user experience
• Meeting legal obligations

The wlcket platform uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

3.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions and security — these cannot be disabled
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To monitor and improve platform usage
• Marketing Cookies: To display relevant advertisements (with your consent)

3.2 Cookie Controls

You can reject most cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.

wlcket places the highest importance on the privacy of your personal information. We may share information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technology services. These partners are required to use information only for the specified purpose.

4.2 Legal Reasons

In the case of a court order, government directive, or legal obligation, we may provide information to the relevant authorities.

4.3 What We Will Never Do

• Sell your information to advertisers
• Transfer your information to third parties for marketing purposes without your consent
• Use your information for any purpose not mentioned in this policy

We apply industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transfers occur over encrypted connections
• Data Encryption: Stored sensitive information is kept encrypted
• Access Controls: Only authorized personnel have access to specific information
• Regular Security Reviews: Regular security audits are conducted on our systems
• Two-Factor Authentication (2FA): An added layer of protection for your account
• Fraud Monitoring: Suspicious activity is detected automatically

We retain your information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active
• Closed Accounts: For as long as required to meet legal obligations
• Transaction Records: In accordance with financial regulatory requirements
• Marketing Data: Deleted immediately upon withdrawal of consent

After the designated period, your information is securely deleted or anonymized.

As a wlcket user, you have the following rights over your personal information:

• Right to Know: You can find out what information we hold about you
• Right to Correction: You can request correction of inaccurate or incomplete information
• Right to Deletion: You can request deletion of your information in certain circumstances
• Right to Restrict Processing: You can restrict the processing of your information in certain cases
• Right to Object: You can opt out of marketing communications at any time
• Right to Data Portability: You can receive your information in a structured format

To exercise these rights, please contact our support team. We will do our best to respond as quickly as possible.

The wlcket platform is intended only for those aged 21 and above. We do not knowingly collect any personal information from minors.

If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. We follow the KYC process for age verification.

Our platform may include services from payment gateways (bKash, Nagad, Rocket) and game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft). These third parties have their own privacy policies and are solely responsible for any interaction you have with them. We are not responsible for their methods of data collection or use.

You are advised to read the relevant provider's privacy policy before using any payment service.

We may update this privacy policy from time to time. For significant changes, we will:

• Post a clear notice on our website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

Continued use of the platform after changes will indicate that you have agreed to the updated policy. You are therefore advised to visit this page regularly.

If you have any dispute or complaint relating to this privacy policy, please first contact our support team. We will work to understand and resolve the issue.

If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority in your region.