Responsible Gaming at wlcket — your control, your protection
To keep your gaming experience enjoyable, wlcket gives you all the tools to set limits, take breaks, and get support.
Our Promise on Responsible Gaming
wlcket believes that online betting and casino games can be an enjoyable form of entertainment — but only when experienced responsibly. We want every one of our players to play safely, consciously, and in full control. Responsible gaming means knowing when to stop, how much to spend, and when to seek help.
Our platform has a number of effective tools for responsible gaming. From setting deposit limits to full self-exclusion — you can control everything yourself. wlcket always believes that a player's mental well-being and financial safety are more important than any profit.
Key Responsible Gaming Features
wlcket gives you complete control — your game, your terms.
Set a Deposit Limit
You can set a maximum amount for your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately. Reducing a limit is instant, but increasing it requires a 7-day wait — this is intentional, so you can reconsider your decision.
Time-Out
If you want to take a short rest, you can pause your account for 24 hours up to 30 days. During this time, logging in or betting on your account will not be possible. Once the break ends, your account resumes automatically.
Self-Exclusion
If you feel gaming is getting out of control, you can close your account for 6 months to 5 years or permanently. During self-exclusion, there will be no option to re-open the account and no promotional communications will be sent.
Set a Loss Limit
Set a cap on how much you are willing to lose within a set period (daily, weekly, or monthly). If this limit is reached, the system will automatically stop any further betting.
Single Bet Limit
Set a maximum amount for a single bet. This makes it easier to avoid placing large bets on impulse and keeps long-term budget planning more effective.
Reality Check Notification
You can set a reminder at fixed intervals (such as every 30 or 60 minutes). This notification will tell you how long you have been playing and how much you have won or lost.
For Those Aged 21 and Above Only
Opening an account and playing games on wlcket is permitted only for those aged 21 and above. Keeping minors away from gaming is one of our highest priorities.
Age verification must be completed during registration, and in cases of doubt we may request additional identity documents. If you believe someone you know who is a minor is using an account, contact us immediately.
Tips for protecting minors:
- Use parental control software on your device.
- Do not share your wlcket account password with anyone.
- Turn off password saving in your browser if minors use the same device.
- Always log out and close your session after playing.
- Keep financial cards and mobile banking apps out of reach of minors.
21+
wlcket's online gaming service in Bangladesh is for individuals aged 21 and above only. Minors opening or operating an account is strictly prohibited.
| Tool | Effective Time |
|---|---|
| Deposit Limit (Decrease) | Instant |
| Deposit Limit (Increase) | After 7 days |
| Time-Out | Instant |
| Self-Exclusion | Instant |
| Account Closure | Instant |
Is Gambling Causing Problems in Your Life?
Ask yourself the following questions honestly. If most answers are "yes", it is time to seek help.
- Do you often end up spending more money than your set budget?
- Do you tend to place more bets to recover your losses?
- Do you try to hide your gaming from family, friends, or your workplace?
- Do you feel restless, irritable, or anxious when you are not gaming?
- Does gaming feel more important to you than sleep, food, or daily tasks?
- Have you taken on debt or used family money because of gaming?
- Have you tried to stop multiple times but failed?
How to Set Limits
Log in to wlcket
Access your account and find the "Responsible Gaming" section from the profile menu.
Choose a Tool
Deposit limit, loss limit, time-out, or self-exclusion — select the right tool based on your needs.
Set an Amount or Duration
Choose a realistic limit keeping your budget and gaming habits in mind. Remember, reducing a limit is always instant.
Confirm
Finalize your limit via email or SMS verification. After confirmation, the limit takes effect immediately.
Review Regularly
Check your gaming history and spending report once a month. This will help you make informed decisions.
Get Support When Needed
If you have difficulty managing limits on your own, contact our 24/7 Bengali live chat support — we are ready to help.
Close Your Account Completely
If you feel you need to stop permanently, you can request full account closure in addition to self-exclusion.
We Are Here When You Need Help
If you have any concerns about gambling, do not hesitate — reach out today.
wlcket Live Chat Support
Our Bengali-speaking support team is with you 24 hours a day, 7 days a week. They will assist you with complete confidentiality on any responsible gaming concerns.
All communications are kept completely confidential.
Tips for Mindful Gaming
Keep gaming as entertainment — not as a source of income. Only bet money that you can afford to lose without it affecting your daily life. Always set a fixed budget and stay within that limit. Take breaks, spend time with family, and give attention to other forms of entertainment.
Questions and Answers on Responsible Gaming
Play Safe, Enjoy Responsibly
wlcket always wants your gaming experience to remain enjoyable and safe. Read the FAQ to learn more, or go directly to the Cricket, Slots, or Casino page.
Remember, online gaming is entertainment — it is not a way to solve financial problems. Always play within your means. If you ever feel you are losing control, do not delay — contact wlcket's 24/7 Bengali support team. We are always by your side — not to judge, but to help. Responsible gaming is not just for you, but for your family too.